Frequently asked questions

The questions our dispatchers answer most often.

How much does a service call cost?: $89 during regular hours, $189 after hours. Waived if you approve the repair.
How soon can someone come out?: Same day for most calls placed before 2 PM. If your system is completely down, usually within four hours.
Can you tell me what is wrong over the phone?: Not reliably. A technician has to test the system. We can tell you which quick checks to try first so you might avoid a visit.
Can you give me a repair price over the phone?: We can give a typical range for common repairs (see the Repair page). The exact flat-rate price is quoted on site before work begins.
How much is a new furnace or AC?: Furnace $4,200 to $8,200 installed. AC $5,400 to $12,000. Both together $9,800 to $17,500. Free in-home estimate for an exact quote.
Do you offer financing?: Yes. 0 percent for 18 months or long-term financing from 7.99 percent APR on approved credit.
Do you charge extra on weekends?: Saturday 7 AM to 7 PM is regular pricing. Sunday and holidays are after-hours pricing ($189 diagnostic).
Do you work on my brand?: We repair every residential brand. We install Carrier, Trane, Lennox, Daikin and Mitsubishi.
Is my repair under warranty?: Repairs we did within the last year: yes, parts and labor. Equipment warranties depend on the manufacturer and whether it was registered; have your model and serial number ready and we will check.
Do you service my area?: We cover Johnson, Wyandotte, Leavenworth, Jackson, Clay and Platte counties. See the Service Area page for the full list.
Where is my technician? When will they arrive?: You receive a text when the technician is on the way. If you have not received one within your arrival window, call and the dispatcher will check.
What is the maintenance plan?: Comfort Club: $189 per year, two tune-ups, priority service, no after-hours fees, 15 percent off repairs.
My AC is running but not cooling. What should I do?: Check the filter and look for ice on the copper line or indoor coil. If iced, turn the system off and the fan on for two hours, then call.
My furnace keeps turning on and off.: Short cycling is often a dirty filter, a dirty flame sensor, or a failing limit switch. Replace the filter first. If it continues, book a service call.
Do you install thermostats I bought myself?: Yes. $150 labor for a customer-supplied thermostat. We cannot warranty the thermostat itself.
Do you do duct cleaning?: No. We can recommend a duct cleaning company. We do install and repair ductwork.
Do you offer rebates?: Yes. Evergy rebates and federal tax credits apply to qualifying systems. We file the utility rebate for you.
Are your technicians employees or subcontractors?: Employees. All NATE certified, drug tested, and background checked.
Do I need to be home?: An adult 18 or older must be present for the whole visit.
How do I pay?: Cash, check, all major credit cards, and financing. Payment is due when the work is complete.