Frequently asked questions
The questions our intake team answers most often.
- Do I need a consultation before my first treatment?
- Yes. A 20-minute consultation with the injector is required before any first treatment, so your goals and medical history are reviewed first.
- How much does the consultation cost?
- $25, credited toward your treatment if you book it the same visit.
- What does a treatment cost?
- As a generic demo price only, neuromodulator touch-ups start around $12 per unit. Exact pricing depends on units and area, and the injector sets it at consultation, not on the phone.
- What does a treatment actually involve?
- It depends on the treatment. In general: numbing if needed, the injection or laser session itself, and aftercare instructions. Ask us to describe a specific treatment and we will answer from our treatment guide.
- How long does an appointment take?
- Consultations are 20 minutes. Treatment appointments vary by service, typically 20 to 60 minutes; we will tell you the estimate for the treatment you are asking about.
- What is your cancellation policy?
- 24-hour notice is required to cancel or reschedule. A no-show without notice may be charged a $50 fee.
- Can I book online or does it have to be by phone?
- You can book by phone right now, and we will text you a confirmation and a reminder ahead of the appointment.
- I've been a client before, can you look up my file?
- Yes. We verify your phone number and date of birth first, then pull up your history and upcoming appointments.
- Are you open on weekends?
- We are open Saturday 9:00 AM to 6:00 PM. Closed Sunday and Monday.
- What if I have a medical condition or take medication?
- Tell us during the consultation. The injector reviews medical history before recommending any treatment.
- Do you offer numbing for injections?
- Yes, topical numbing is available for most injection treatments; ask about it when you book.
- Can someone else book on my behalf?
- Yes, but we will still need to speak with you directly, or verify your details, before confirming a treatment appointment.